Meal Storage, Delivery & Bag Return Guide
Meal Storage, Delivery & Bag Return Guide
Step-by-Step Guide
At Pure Meal Prep SD, we want every meal to arrive fresh, safe, and ready to enjoy. Below is everything you need to know about storing your meals, understanding expiration dates, and returning your reusable cooler bags and ice packs.
Keeping Your Meals Fresh
Refrigerated Storage
Once your meals are delivered, please place them in a refrigerator set to 41°F or below as soon as possible.
Your meals are designed to stay fresh for up to 7 days when properly refrigerated.
Freezing Your Meals
Want to save meals for later? No problem.
Meals can be frozen for up to 1 month for extended freshness. We recommend thawing frozen meals overnight in the refrigerator before reheating.
Seafood Meals
We recommend enjoying seafood dishes such as salmon and shrimp earlier in the week, as seafood naturally has a shorter shelf life than other proteins.
Important Food Safety Notice
If the plastic film on your meal begins to balloon or puff upward, we do not recommend consuming the meal.
This can be a sign the meal was not stored properly or has exceeded its freshness window.
Always ensure meals are stored in either:
- – A refrigerator at 41°F or below
- – A freezer for long-term storage
Where to Find Your Expiration Date
The expiration date for each meal is printed directly on the label of your container.
Delivery & How Long Meals Can Stay Outside
All meals are delivered fresh directly to your doorstep.
Our refrigerated delivery vans are temperature controlled, and every order is packed inside an insulated cooler bag with two ice packs to help maintain freshness during transit.
How Long Can Meals Stay Outside?
Meals can generally remain outside for approximately 1 hour while still chilled, depending on weather conditions and whether your doorstep is in direct sunlight.
To help ensure the highest quality and freshness of your meals, we ask that customers try to be home during their assigned 2-hour delivery window whenever possible.
If you expect to be away during delivery, we highly recommend placing an ice chest or cooler outside your door with ice inside so our drivers can safely place your meals inside. This helps your meals remain colder and fresher for a longer period of time, especially during warmer weather or if your delivery location receives direct sunlight.
For best quality and food safety:
– Please retrieve your meals promptly after delivery
– Keep an eye out for your delivery confirmation text message
Returning Your Cooler Bags & Ice Packs
Reusable & Eco-Friendly
Our insulated cooler bags and ice packs are reusable, and returning them helps us reduce waste and keep deliveries sustainable.
How to Return Them
Simply leave your:
- – Cooler bag
- – Ice packs
From the previous week outside your door on Sunday or Monday, and your delivery driver will collect them during your next delivery.
At Pure Meal Prep SD, food safety and cleanliness are extremely important to us.
Every returned cooler bag and ice pack goes through a thorough cleaning and sanitization process after each use. Our team follows strict food safety and sanitation standards to ensure all delivery materials are cleaned, disinfected, and prepared for safe reuse before being sent back out for future deliveries.
This process helps us:
- – Maintain the highest cleanliness standards
- – Reduce environmental waste through reuse
- – Ensure your meals always arrive in a fresh, clean insulated bag
Thank you for helping us keep our deliveries both safe and environmentally friendly.
Step 4: Use the Macros Page as Your Weekly Guide
Our macros page isn’t just for calories—it’s your weekly reference point.
Each dish listed will clearly outline:
- – Protein, carbs, and fats
- – Ingredient structure
- – Dietary alignment (including gluten-free or dairy-free status)
If you ever feel unsure about a meal, this is the place to double-check. https://puremealprepsd.com/what-is-your-plan/
Bag Return Policy
If you continue receiving weekly deliveries and our drivers consistently mark your bags as “not returned,” a $5 non-return fee may be added to your account.
If you decide to pause or cancel your subscription before your next delivery, you will not be charged for unreturned bags or ice packs.
Cancelling Your Subscription & Returning Bags
If you decide not to renew your subscription, we do not make special pickup trips solely for cooler bags or ice packs.
However, you are always welcome to drop them off at our kitchen doorstep:
Pure Meal Prep SD
7015 Carroll Rd
San Diego, CA
We truly appreciate every customer who helps us reuse and recycle our delivery materials.
Questions or Support?
Our customer service team is always happy to help with meal storage questions, delivery concerns, or subscription support.
Customer Support Contact:
Terri
You can also visit Pure Meal Prep SD for additional support and information.
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