FAQ
Frequently Asked Questions
- – Delivery
- – Meals
- – Orders
- – Subscriptions
- – Refund Policy
Delivery
Place your order by Thursday at 4 pm and we deliver your freshly prepared meals on Sunday right to your door. Your meals will come in a custom cooler bag with two ice packs to help keep them fresh. Your driver will send you an automated text 30 minutes prior to arrival. There is also a link within the text to track your driver’s location live.
You will receive an automated text on Saturday morning alerting you of your one-hour delivery window for Sunday. Our driver will text you 30 minutes prior to the delivery on Sunday morning to keep you updated of the status. There is a link within the text to track your driver’s location live.
We deliver all over San Diego county in our commercial refrigerated vans to keep your meals at optimal freshness. From Chula Vista to Fallbrook and from Carlsbad to Ramona.
Our chef-crafted meals are delivered to you fresh and never frozen in one of our refrigerator vans with ice packs and a custom cooler bag. We recommend placing your meals inside your refrigerator as soon as possible to maintain optimal freshness.
Meals
Yes, there is a five-item menu so if you were to order the 10 meal plan for example you will receive at least two of each menu item, to equal the 10 meals. For the 15 meal plan you will receive 3 of each menu item. If you can not eat one of the menu items please send us an email and we would be happy to accommodate.
You can store your gourmet meals for up to 7 days in the refrigerator. (please keep your refrigerator below 40 degrees) If you would like your meals to last longer, we recommend freezing your meals from day 5 forward. They will last up to a month in the freezer.
The meal container is both microwave & dishwasher-safe. Crack the lid of the container ( so the moisture stays mostly in) and place it in the microwave for 2 minutes on full power or until your desired heat. If the meal includes a salad, we recommend heating only the protein and keeping the salad chilled. For burgers, we recommend heating the patty separately from the bun for a more enjoyable taste.
Orders
Absolutely, we would be happy to accommodate your needs. Simply send us an email with your needs to puremealprepsd@gmail.com or in the notes section at checkout write your restrictions and our team would be happy to help!
Orders need to be placed by Thursday at 4 pm for Sunday delivery. We understand if life gets crazy if you are after the order by date, call us or email us and we will do our best to fit you in. 858-384-6445 | puremealprepsd@gmail.com
Yes, we just ask that you alert us as soon as possible via email of any changes and we will do our best to accommodate.
Subscriptions
Orders are on an automatic subscription basis. You will be charged on the same day of the week that you originally placed your order. However, you are never locked into a contract and are able to suspend or cancel at any time.
If you want to cancel the order, you need to take action before Thursday at noon to prevent any inconvenience and charges. You can do so by logging into your account selecting subscription and clicking suspend (pause) or cancel at any time. This will immediately pause your order from being charged. If your order has already gone through and you would like to cancel please reach out to us via email so that we can refund you and make sure your order is canceled.
Refund Policy
At Pure Meal Prep, every meal is custom-prepared just for you. Because we cook in small batches and source fresh ingredients to fulfill weekly orders, last-minute changes significantly impact our kitchen operations, food cost, and delivery logistics.
We truly understand that emergencies happen, and our goal is always to be as accommodating as possible while still protecting our team, our time, and our food costs.
Below is our clear and structured policy so you know exactly what to expect.
Order Deadline
All weekly orders and changes must be submitted by Thursday at 4:00 PM.
After this point, ingredients are purchased, meals are planned, and production begins.
Refund: Full refund minus a $20 credit card processing & preparation fee.
This fee covers the irreversible processing costs and early labor/ingredient preparation already underway.
Refund: 50% refund of your order total. By Saturday, your meals have already been cooked and packaged specifically for you. Since they cannot be resold, this partial refund helps cover food cost, labor, and production time. We can offer alternatives instead of cancelling:
- Deliver your meals to a friend or family member
- Change your delivery day (Sunday or Monday)
- Switch to local pick-up
We’re always happy to help find a solution that prevents your meals from going to waste!
Refund: No refund available (0%).
Meals are already made, scheduled for delivery, and cannot be repurposed or resold.
This is essential to help us cover the cost of food, packaging, labor, and delivery.
Refund: No refund available (0%).
Meals are already made, scheduled for delivery, and cannot be repurposed or resold.
This is essential to help us cover the cost of food, packaging, labor, and delivery.
We’ve proudly served San Diego for seven years, and our food is made entirely from scratch using premium, fresh ingredients. Last-minute changes create significant food and labor waste and affect not only our cooks and drivers, but also rising food costs.
This policy allows us to:
- Maintain the exceptional quality of our meals
- Respect our team’s time and effort
- Reduce food waste
- Keep our prices fair for all customers